Return Policy

01

The Seven-Day Inspection Period

Under the Consumer Protection Act, you may return the goods or rescind the contract by written notice within seven days from the day after you receive them, without giving any reason and without paying any fee or consideration.

Please note that these seven days are an inspection period, not a trial period. The period is for checking whether the goods meet your expectations; they must remain in new, resaleable condition. If the way you inspect them damages the goods or their packaging, a return may not be possible.

Under the Regulations on Reasonable Exceptions to the Right of Rescission for Distance Sales, the seven-day right does not apply to unsealed personal hygiene products, goods made to your specification, or other categories excluded by law. Such items are clearly marked on their product page.

02

Conditions for a Return or Exchange

Returned items must be in new condition with complete packaging, including:

• The product itself
• All accessories and attachments
• Original inner and outer packaging, and labels
• The invoice
• Any gifts or samples included with the order (except those we have stated you may keep)
• All accompanying documents and materials

If any of the above is missing or damaged, we may be unable to process the return or exchange, so please take care when unpacking and inspecting.

03

When We Cannot Accept a Return

We will decline a return or exchange request in the following cases:

• The seven-day period has passed. Please inspect the goods as soon as they arrive
• The item shows signs of use, or the inner or outer packaging has been damaged (except for samples we have stated you may keep)
• A gift received through a spend-threshold promotion has not been returned with the order

Please consider your purchase carefully in advance. If an item does not meet the conditions for return, we will be unable to accept a refund request once it has been shipped back.

04

How to Return an Item

Step 1 — Contact us and confirm eligibility

Please contact us first, explain the reason for the return and give us your order number. We will confirm with you that the item and its packaging are complete and that the return meets the conditions in section 2.

Refunds follow your original payment method. Credit card, Apple Pay, LINE Pay and JKOPay payments are normally reversed to the original method, so no bank details are needed. Only where a refund cannot be returned by the original route — for example an ATM transfer, or where the reversal window has expired — will we ask for your account details, and customer service will tell you at that point.

Step 2 — Send the item back

Once eligibility is confirmed, customer service will tell you whether to return the item by convenience store (store-to-store) or by home delivery, and will give you the recipient details for that return.

• Convenience store (store-to-store): we do not issue return labels or return codes, so please send the parcel yourself at the store counter. Enter the recipient name and collection store exactly as customer service provides them.
• Home delivery: send to the address in section 5.

With either method, please pay the return postage yourself and keep the receipt. After sending, give customer service the tracking number and the postage receipt; we will reimburse that postage on the terms set out in section 6.

Deadline for sending: please ship the item within 7 days of completing your return request, taken from the time the carrier accepts the parcel. If something prevents you from sending it in time, let customer service know first and we will keep your request open. If the deadline passes without any contact from you, the request will be closed; a later request will be assessed again against the condition of the item at that time.

Step 3 — Inspection and refund

Once we receive the item and confirm it meets the return conditions, we will process the refund according to section 6.

05

How to Send the Item Back

Convenience store (store-to-store)

The recipient name and collection store are provided by customer service at the time of your return and may differ each time. Please enter them exactly as given, without amendment.

Home delivery

Whichever method you use, please send customer service the tracking number and postage receipt after shipping. Parcels returned without contacting us first may be delayed, as we may not be able to match them to an order — and the postage cannot be reimbursed.

06

Refund Timing and Method

Once we have received your returned item and confirmed it meets the return conditions, we will complete the refund or card reversal within 7–10 working days.

The return postage you paid is reimbursed in the following cases:

• The whole order is returned
• Part of the order is returned and the items you keep still meet the free-shipping threshold that applied when you ordered

Return postage is not reimbursed in any other case.

• Credit card payments: refunded by card reversal; the date the credit appears depends on your issuing bank
• Where the original route cannot be used (e.g. ATM transfer): transferred to the refund account you provide

Loyalty points, coupons and promo codes that have been used are not reissued if an order is returned or cancelled.

If the reversal window for your original payment method has expired, we will instead transfer the refund to the account you specify.

07

Effect of a Partial Return

This section applies to partial returns. Where the whole order is rescinded, sections 1 and 6 apply.

If you return only part of an order, the promotional conditions on the original order are recalculated:

• Where the order qualified for free shipping but no longer does after the return: the outbound delivery charge waived on the original order is deducted from your refund, and the return postage you paid is not reimbursed. This does not apply where the items you keep still meet the threshold
• Where a quantity-based discount applied: if the remaining items no longer meet the required quantity, they revert to their normal price and the difference is deducted from your refund

We suggest confirming the refund amount with customer service before requesting a partial return, so there are no surprises.

08

Defects, Shortages and Wrong Items

If an item is defective, damaged in transit, short-shipped or incorrect, the Company bears the shipping costs both ways.

Please contact customer service as soon as you receive the order, quoting your order number and attaching photographs. If you have an unboxing video, please send it too — it lets us confirm the problem immediately and arrange a replacement or reshipment without further back-and-forth.

09

Cancelling an Order

Orders cannot be amended or cancelled by you once submitted. If your order has not yet entered the dispatch process, please contact customer service with your order number and we will do our best to help.

Once the goods have been shipped, please follow the return procedure on this page after you receive them.

10

International Orders

If an international parcel is returned because of incorrect customs documentation, excess declared value, local import restrictions or other factors outside the Company's control, we will refund the value of the goods only; international shipping already incurred and return costs are not refundable.

If you would like the parcel re-sent, a new international shipping charge applies. Please check your local customs and import rules carefully before ordering.

11

Contact Us

To arrange a return or exchange, or if you have any questions, please contact us: