This page explains dispatch times, delivery methods and shipping charges for the KINTAIWU official website. Order formation and trading conditions are set out in our Terms & Conditions; returns and exchanges are covered in our Return Policy.
01
Dispatch Times
Items in stock are dispatched within 2 business days of your order being submitted and payment completed.
- We do not dispatch on weekends or public holidays. If payment is completed on the day before a holiday, dispatch moves to the next working day
- Dispatch times for pre-order, made-to-order and campaign items follow the information on the relevant product page
- Dispatch may be delayed during long holidays, the Lunar New Year period or major promotional campaigns; we will post a notice on this Website
02
Delivery Methods and Transit Times
- Home delivery (Taiwan Pelican Express): approximately 2–3 days after dispatch
- Convenience store pick-up (7-ELEVEN / FamilyMart): approximately 2–4 days after dispatch to reach the store; you will receive an SMS when it is ready to collect
These are estimates for normal conditions; actual transit time depends on the carrier. Outlying islands, mountain areas and remote districts may take longer.
03
Shipping Fees and Free Shipping
We deliver throughout Taiwan, including the outlying islands. Home delivery is carried by Taiwan Pelican Express. Orders of NT$2,000 or more qualify for free shipping and handling. Below that threshold, the following charges apply:
- Convenience store pick-up: NT$70
- Home delivery (Taiwan Pelican Express): NT$120
Different free-shipping thresholds may apply during promotional campaigns; the campaign page and the total calculated at checkout prevail.
04
How the Threshold Is Calculated
Where loyalty points, coupons or promo codes are used, the free-shipping threshold is assessed on the discounted amount, not on the pre-discount price of the goods.
For example: with a threshold of NT$2,000, if your goods total NT$2,100 and you apply a NT$200 coupon, the order comes to NT$1,900 — below NT$2,000, so shipping is still payable.
Thresholds for gift-with-purchase promotions are assessed on the discounted value of the goods, excluding shipping and loyalty point redemptions.
05
Tracking Your Parcel
Once your order is placed, you can check its status under "My Orders" in the member area. After dispatch, open the order details to find the tracking number, then enter it on the carrier's website to follow your parcel.
06
Delivery Details and Returned Parcels
Please check that the recipient's name, address and phone number are correct when you order.
Where a parcel is returned or has to be re-delivered for reasons attributable to you, the outbound and return shipping costs are payable by you:
- Incorrect delivery address, recipient name or phone number
- Repeated failed delivery attempts with no one to sign for the parcel
- Failure to collect from the convenience store within the holding period
We recommend opening and checking your parcel promptly on arrival. Filming the unboxing lets us confirm any defect or shortage and arrange a replacement in the shortest possible time.
07
International Delivery
We currently ship to the destinations below. Shipping is calculated by the total weight of the items in your order and shown automatically at checkout:
- Hong Kong (SF Express): about 1 business day, from NT$195
- Macau (SF Express): about 1–2 business days, from NT$235
- Singapore (Chunghwa Post EMS): 2–3 business days, from NT$630
- Malaysia (Chunghwa Post EMS): 2–3 business days, from NT$530
- Mainland China (Chunghwa Post EMS): 3–7 business days, from NT$560
- United States (Chunghwa Post EMS): 4–5 business days, from NT$1,200
- Australia (Chunghwa Post EMS): 4–6 business days, from NT$715
The rates above apply to orders with a total item weight of 0.7 kg or less; heavier orders are charged by weight band, and the total calculated at checkout prevails. For orders with a total item weight over 9.7 kg, please contact customer service for a quote before placing your order.
International orders are dispatched within 2 business days of payment. The transit times above are counted from the dispatch date and exclude holidays, flight scheduling and customs clearance in the destination. Delivery dates cannot be specified.
International delivery is not eligible for the free-shipping threshold set out in "Shipping Fees and Free Shipping", nor for promotional free-shipping campaigns. For destinations not listed above, please contact customer service.
The Company is responsible only for dispatch and handover to the carrier within Taiwan, and cannot guarantee that goods will clear customs in the destination country or region. Import rules for herbal and topical products vary widely, so please check the regulations that apply where you are before ordering. Customs duties, import taxes and clearance handling fees in the destination country are borne by the recipient.
If a parcel cannot be imported or is returned because of incorrect customs documentation, excess declared value, local import restrictions or other factors outside the Company's control, we will refund the value of the goods only; international shipping already incurred and return costs are not refundable. If you would like the parcel re-sent, a new international shipping charge applies.
08
Contact Us
If you have any questions about dispatch, delivery or shipping charges, please contact us:
